JOB PORTAL
Technology Services Manager
865 South Figueroa St. Suite 2800 Los Angeles, CA 90017 US
Job Description
Position: Technology Services Manager
Location: Downtown Los Angeles (Preferred), Century City, or Orange County, CAÂ (Onsite)
Pay: $120,000 to $150,000 per year
Experience: 5+ years of experience implementing, maintaining, and supporting Windows operating systems and Microsoft Office suites.
Education: Bachelor’s degree in technology or related field preferred.
Type:Â Full-time; Direct Hire
Schedule:Â Day Shift, 9:00am to 5:30pm (Overtime required)
Kent Daniels & Associates is seeking a Technology Services Manager to join our dynamic law firm client! Â
Job Description:
- Lead and manage onsite technical support team, ensuring timely and effective resolution of technology issues.
- Oversee hardware and software deployment, maintenance, and troubleshooting to deliver a consistent, high-quality user experience.
- Establish/maintain standard procedures for support operations, including imaging, configuration, and equipment management.
- Monitor performance metrics, analyze support trends, and implement improvements to enhance service delivery and efficiency.
- Provide hands-on technical assistance and backup support.
- Train and develop business professionals in technical skills and customer service best practices.
- Collaborate with IT leadership and partner teams, including Service Desk, Network Infrastructure, and Training, to align operations with Firm goals.
- Manage the full lifecycle of IT assets and inventory, including computers, peripherals, printers, and AV systems.
- Participate in technology projects and initiatives, contributing to planning, execution, and successful implementation.
Position Requirements:Â Â
- Experience with Microsoft Exchange and document management systems (NetDocuments, iManage) preferred.Â
- Must be proficient in hardware configuration/support for workstations, laptops, printers with strong technical knowledge of IT systems/services used in law firms.Â
- Experience using service desk management software to track support requests and performance metrics is needed.Â
- Must have excellent communication skills and good judgment with the ability to maintain confidentiality.Â
- Strong understanding of firm workflows and processes and be highly organized, detail-oriented, and able to multitask and prioritize.
Kent Daniels & Associates is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Â
We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Job Requirements
Position: Technology Services Manager
Location: Downtown Los Angeles (Preferred), Century City, or Orange County, CAÂ (Onsite)
Pay: $120,000 to $150,000 per year
Experience: 5+ years of experience implementing, maintaining, and supporting Windows operating systems and Microsoft Office suites.
Education: Bachelor’s degree in technology or related field preferred.
Type:Â Full-time; Direct Hire
Schedule:Â Day Shift, 9:00am to 5:30pm (Overtime required)
Kent Daniels & Associates is seeking a Technology Services Manager to join our dynamic law firm client! Â
Job Description:
- Lead and manage onsite technical support team, ensuring timely and effective resolution of technology issues.
- Oversee hardware and software deployment, maintenance, and troubleshooting to deliver a consistent, high-quality user experience.
- Establish/maintain standard procedures for support operations, including imaging, configuration, and equipment management.
- Monitor performance metrics, analyze support trends, and implement improvements to enhance service delivery and efficiency.
- Provide hands-on technical assistance and backup support.
- Train and develop business professionals in technical skills and customer service best practices.
- Collaborate with IT leadership and partner teams, including Service Desk, Network Infrastructure, and Training, to align operations with Firm goals.
- Manage the full lifecycle of IT assets and inventory, including computers, peripherals, printers, and AV systems.
- Participate in technology projects and initiatives, contributing to planning, execution, and successful implementation.
Position Requirements:Â Â
- Experience with Microsoft Exchange and document management systems (NetDocuments, iManage) preferred.Â
- Must be proficient in hardware configuration/support for workstations, laptops, printers with strong technical knowledge of IT systems/services used in law firms.Â
- Experience using service desk management software to track support requests and performance metrics is needed.Â
- Must have excellent communication skills and good judgment with the ability to maintain confidentiality.Â
- Strong understanding of firm workflows and processes and be highly organized, detail-oriented, and able to multitask and prioritize.
Kent Daniels & Associates is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Â
We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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