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Kent Daniels and Associates, Inc.
http://www.kentdaniels.com
http://www.kentdaniels.com
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Position: User Success Analyst
Location: Century City, CA
Pay: $60-85k/yr depending on experience
Experience: Minimum of two (2) years of experience in a law firm or professional services environment answering, analyzing, and solving Level I Service Desk calls
Education: High School Diploma or GED (required); College degree (preferred)
Type: Full-time; Direct Hire
Schedule: M-F 9am - 5:30pm (flexibility to work OT and occasional travel to five offices in California)
Kent Daniels & Associates is seeking a User Success Analyst to join our dynamic law firm client.
Responsibilities:
Service Desk -
Evaluate Needs -
Technology Liaison -
Position Requirements:
Kent Daniels & Associates does not just connect you with a job; we offer a Professional Mentoring & Education Program to help you be great at your job, love it, and grow. This is not an elevator to success; it is a ladder, and you must put in the work to climb so you’ll never feel stuck in a dead-end job again
Kent Daniels & Associates is a company of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how labor is bought, sold and delivered to enable universal access to the American Dream.
We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Position: User Success Analyst
Location: Century City, CA
Pay: $60-85k/yr depending on experience
Experience: Minimum of two (2) years of experience in a law firm or professional services environment answering, analyzing, and solving Level I Service Desk calls
Education: High School Diploma or GED (required); College degree (preferred)
Type: Full-time; Direct Hire
Schedule: M-F 9am - 5:30pm (flexibility to work OT and occasional travel to five offices in California)
Kent Daniels & Associates is seeking a User Success Analyst to join our dynamic law firm client.
Responsibilities:
Service Desk -
Evaluate Needs -
Technology Liaison -
Position Requirements:
Kent Daniels & Associates does not just connect you with a job; we offer a Professional Mentoring & Education Program to help you be great at your job, love it, and grow. This is not an elevator to success; it is a ladder, and you must put in the work to climb so you’ll never feel stuck in a dead-end job again
Kent Daniels & Associates is a company of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how labor is bought, sold and delivered to enable universal access to the American Dream.
We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
User Success Analyst
1901 Avenue of the Stars Suite 1800 , 27th Floor Los Angeles, CA 90003 US
2023-09-13
2024-01-07
Employment Type:
Direct Hire
Position Type: Tech Support
Job Number: 24828
Rate DOE: $60,000 to $85,000
Job Description
Position: User Success Analyst
Location: Century City, CA
Pay: $60-85k/yr depending on experience
Experience: Minimum of two (2) years of experience in a law firm or professional services environment answering, analyzing, and solving Level I Service Desk calls
Education: High School Diploma or GED (required); College degree (preferred)
Type: Full-time; Direct Hire
Schedule: M-F 9am - 5:30pm (flexibility to work OT and occasional travel to five offices in California)
Kent Daniels & Associates is seeking a User Success Analyst to join our dynamic law firm client.
Responsibilities:
Service Desk -
- Analyzes and solves end-user questions and issues related to software and basic hardware issues
- Creates, assigns, and tracks service tickets in ticketing system to ensure timely completion
- Proactively identifies and escalates major issues to management
- Works closely with other team members to identify and suggest resolutions and improvements
- Creates and maintains the Service Desk Knowledge Base.
- Assists in creating documentation for users, and customizes vendor documentation to meet Firm and departmental standards.
- Becomes a subject matter expert in specialized applications as needed or assigned on specific technology
Evaluate Needs -
- Constantly evaluates gaps in knowledge and determines the need for training
- Collaborates with the Service Desk Team (Level I and Level II) to determine trends in support tickets and determines training needs as a result
- Shadows users to gain 'real world' knowledge of how the users work in order to better train and provide support
- Recommends process improvements and changes needed
Technology Liaison -
- Proactively outreach local office personnel daily by walking the halls frequently to ensure they have no technology needs/issues
- Work with remote team members on tasks that require in-person team member assistance
Position Requirements:
- Must be proficient with MS Office and Adobe Acrobat.
- Problem-solving and analysis skills
- Ability to adapt quickly under pressure
- Exceptional interpersonal skills with the ability to learn new applications/technologies is desired.
- Must have the ability to listen, understand/present technical and non-technical information to customers, peers and/or management.
Kent Daniels & Associates does not just connect you with a job; we offer a Professional Mentoring & Education Program to help you be great at your job, love it, and grow. This is not an elevator to success; it is a ladder, and you must put in the work to climb so you’ll never feel stuck in a dead-end job again
Kent Daniels & Associates is a company of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how labor is bought, sold and delivered to enable universal access to the American Dream.
We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Job Requirements
Position: User Success Analyst
Location: Century City, CA
Pay: $60-85k/yr depending on experience
Experience: Minimum of two (2) years of experience in a law firm or professional services environment answering, analyzing, and solving Level I Service Desk calls
Education: High School Diploma or GED (required); College degree (preferred)
Type: Full-time; Direct Hire
Schedule: M-F 9am - 5:30pm (flexibility to work OT and occasional travel to five offices in California)
Kent Daniels & Associates is seeking a User Success Analyst to join our dynamic law firm client.
Responsibilities:
Service Desk -
- Analyzes and solves end-user questions and issues related to software and basic hardware issues
- Creates, assigns, and tracks service tickets in ticketing system to ensure timely completion
- Proactively identifies and escalates major issues to management
- Works closely with other team members to identify and suggest resolutions and improvements
- Creates and maintains the Service Desk Knowledge Base.
- Assists in creating documentation for users, and customizes vendor documentation to meet Firm and departmental standards.
- Becomes a subject matter expert in specialized applications as needed or assigned on specific technology
Evaluate Needs -
- Constantly evaluates gaps in knowledge and determines the need for training
- Collaborates with the Service Desk Team (Level I and Level II) to determine trends in support tickets and determines training needs as a result
- Shadows users to gain 'real world' knowledge of how the users work in order to better train and provide support
- Recommends process improvements and changes needed
Technology Liaison -
- Proactively outreach local office personnel daily by walking the halls frequently to ensure they have no technology needs/issues
- Work with remote team members on tasks that require in-person team member assistance
Position Requirements:
- Must be proficient with MS Office and Adobe Acrobat.
- Problem-solving and analysis skills
- Ability to adapt quickly under pressure
- Exceptional interpersonal skills with the ability to learn new applications/technologies is desired.
- Must have the ability to listen, understand/present technical and non-technical information to customers, peers and/or management.
Kent Daniels & Associates does not just connect you with a job; we offer a Professional Mentoring & Education Program to help you be great at your job, love it, and grow. This is not an elevator to success; it is a ladder, and you must put in the work to climb so you’ll never feel stuck in a dead-end job again
Kent Daniels & Associates is a company of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how labor is bought, sold and delivered to enable universal access to the American Dream.
We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Additional Information
Kent Daniels and Associates is a legal staffing service specializing in the placement of temporary, temp-to-hire and full-time regular employees in law firms and corporate legal departments in Los Angeles, San Francisco, San Diego, and nationwide. We staff all positions in law firms and all three shifts - day, swing and graveyard. Kent Daniels was established in 1986, giving us 37 years of experience finding candidates legal jobs in law firms nationwide.
Applicants will be considered in a manner consistent with federal, state, and local requirements as applicable. Salary ranges are provided in good faith at the time of posting and represent the compensation KDA/our clients are willing to pay for the advertised position. Exact compensation will be determined by a wide range of factors including but not limited to experience level, education/training, relevant skills, business needs and location.
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