Help Desk/Trainer

West Los Angeles, CA | Direct Hire

Job ID: 22182 Position Type: Technical Support/Help Desk Pay Rate: Up to $85,000

Los Angeles law firm seeks an IT Specialist to act as a hybrid Trainer/Help Desk Specialist with 3 years of experience to provide training for new hires, helpdesk support, and technical refresher training, including one-on-one and classroom instruction. The Trainer will also assist with training program development, customizing online learning modules, software manuals, and quick reference guides, enabling attorneys and staff to best utilize the firm's technology.  Candidate will assist with evaluating and rolling out updates and new technology.  The hours are 8:30 a.m. to 5:30 p.m.  During the introductory period (a few months) the schedule will be 7:00 a.m. to 4:00 p.m. or 7:30 a.m. to 4:30 p.m.   For the first few months, the shift is 8:30 a.m. to 5:30 p.m.

This position requires excellent written and verbal communication skills; outstanding interpersonal skills, and the ability to patiently transfer knowledge to users of varying abilities.  The IT Trainer must have strong analytical skills to troubleshoot and resolve application issues; a desire to learn new programs, and the ability to remain calm under pressure.

The qualified Technology Trainer must have MS Office Suite advanced features skills, a strong knowledge of document management systems, computer hardware functions, PC operation, and a range of software applications. Candidates with previous training experience in Microsoft Office, iManage DeskSite, as well as other legal-specific software packages will be strongly preferred. Law firm experience is preferred; a bachelor's degree or equivalent is also preferred.

Kent Daniels and Associates is a legal staffing service specializing in the placement of temporary, temp-to-hire and full-time regular employees in law firms and corporate legal departments in Los Angeles and the greater Southern California area. We staff all positions in law firms and all three shifts - day, swing and graveyard. Kent Daniels was established in 1986, giving us 31 years of experience finding candidates legal jobs in law firms in the LA area.

Applicants will be considered in a manner consistent with federal, state, and local requirements as applicable.

Apply Online

Not ready to apply?

Send an email reminder to:

Share This Job:

Related Jobs: