JOB PORTAL
Client Experience Legal Project Manager
350 South Grand Avenue 27th Floor , Suite 3300 Los Angeles, CA 90071 US
Job Description
Position: Client Experience Legal Project Manager
Location: Downtown Los Angeles, CA, San Francisco, CA, Portland, OR, or Seattle, WA (Hybrid, 3 days onsite)
Pay: $107,000 to $120,000 annually (exempt)
Experience: 2+ years’ law firm or professional services experience.
Education:
- Bachelor’s degree is required; Paralegal certificate preferred.
- LPM, PMP, Lean, Lean Six Sigma, or similar certification is a plus or the ability to demonstrate comparable experience and training in project management, process improvement, or change management.
Type: Full-time; Direct Hire
Schedule: Monday – Friday, 9:00am to 5:30pm (Overtime as needed)
Kent Daniels & Associates is seeking a Client Experience Legal Project Manager to join our dynamic law firm client!
Job Description:
- Working with attorneys and staff on high-volume matters to meet service expectations and address opportunities for the firm to provide excellent, differentiated service allowing attorneys to deliver service more efficiently, effectively, and profitably through use of technology, process improvement, legal project management, and alternative staffing.
- Identifying attorney knowledge management needs and acting on key opportunities for improvements (creation of operation manuals and templates to assist with client demands and lawyer workflow).
- Analyzing data (using tools such as Microsoft Power BI, Tableau, and Microsoft Excel) to give firm and client leadership operational insight into financial and matter data.
- Executing on client operational needs while reducing the amount of administrative time spent by attorneys/partners.
- Learning new technology tools (such as legal project management and document automation) to create efficiencies and add value to the client team; leading the onboarding and integration of new personnel to meet client needs, including attorneys and staff.
- Managing numerous requests that affect firm legal teams, client legal operations team, and corresponding success metrics, requiring deft management (time/resources).
- Manage duties and assist client leadership and legal teams in defining scope, goals, and deliverables that support the business needs for the firm and clients.
- Collaborate with project leads to implement project management frameworks in support of monitoring matter budgets and project volumes to empower matter owners to improve matter sustainability and enable firm leadership to track progress against and adherence to the stated scope of work.
- Integrate with client teams and be comfortable with legal concepts and terminology for workstream supported; collaborate with project leads to roll out process improvements and use change management techniques through specific attorney coaching and training sessions.
- Support project leads in creating, tracking, and reporting on the key performance indicators (KPIs) for each matter to track performance (budget and staffing requirements, billing, time keeping, conflicts, waivers, and compliance with other outside counsel guidelines).
- Design, implement, and manage time entry code sets to facilitate gathering more detailed information about the substantive legal work required for matters; and edit and oversee upkeep of client-facing matter management sites.
- Improving the efficiency and financial success of high-volume matters requiring a deep understanding of law firm economics, available levers for increasing profitability, and tools used to manage finances.
- Understand basic law firm economics and pricing, including profitability metrics, timekeeper rates, and matter types (e.g., alternative fee arrangements).
- Collaborate with project leads to understand the financial performance challenges of each workstream supported and impact of financial decisions on key metrics to create effective solutions.
- Support attorney leads and client teams in identifying inefficiencies and opportunities to optimize cost management and financial performance; support project leads in the Statement of Work (SOW) matter scoping, budgeting, and negotiation process.
- Monitor matter budgets, including costs and fees, and resource utilization regularly and report on status (internally and externally).
- Understanding how and when to communicate with clients to help build trust and strengthen the relationship; and develop formal and informal lines of communication to ensure a deep firm connection with clients.
- Serve as the primary point of contact for the firm relationship attorney and related clients to field questions and escalating necessary issues; work with lawyers and staff to ensure service level agreements, ad hoc project milestones, reporting requirements, and other client expectations are met; schedule, prepare for, and attend client business review meetings with attorneys.
Position Requirements:
- Must have experience effectively handling multiple projects simultaneously.
- High attention to detail and minimal supervision while working in a team-oriented, service focused environment to successfully navigate demanding situations in a calm, composed manner.
- Strong problem-solving skills and ability to pivot quickly and effectively in changing environments, with a focus on how we can provide a solution and not the reasons we cannot is required.
- Must have strong interpersonal and communication skills and be able to effectively communicate (verbal and written) with all levels of a professional services organization.
- Must be highly proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint) with the ability to learn new technologies quickly.
- Success utilizing Microsoft Power BI, Tableau, HighQ, Azure DevOps, and Microsoft SharePoint preferred.
Kent Daniels & Associates is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how labor is bought, sold and delivered to enable universal access to the American Dream.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Job Requirements
Position: Client Experience Legal Project Manager
Location: Downtown Los Angeles, CA, San Francisco, CA, Portland, OR, or Seattle, WA (Hybrid, 3 days onsite)
Pay: $107,000 to $120,000 annually (exempt)
Experience: 2+ years’ law firm or professional services experience.
Education:
- Bachelor’s degree is required; Paralegal certificate preferred.
- LPM, PMP, Lean, Lean Six Sigma, or similar certification is a plus or the ability to demonstrate comparable experience and training in project management, process improvement, or change management.
Type: Full-time; Direct Hire
Schedule: Monday – Friday, 9:00am to 5:30pm (Overtime as needed)
Kent Daniels & Associates is seeking a Client Experience Legal Project Manager to join our dynamic law firm client!
Job Description:
- Working with attorneys and staff on high-volume matters to meet service expectations and address opportunities for the firm to provide excellent, differentiated service allowing attorneys to deliver service more efficiently, effectively, and profitably through use of technology, process improvement, legal project management, and alternative staffing.
- Identifying attorney knowledge management needs and acting on key opportunities for improvements (creation of operation manuals and templates to assist with client demands and lawyer workflow).
- Analyzing data (using tools such as Microsoft Power BI, Tableau, and Microsoft Excel) to give firm and client leadership operational insight into financial and matter data.
- Executing on client operational needs while reducing the amount of administrative time spent by attorneys/partners.
- Learning new technology tools (such as legal project management and document automation) to create efficiencies and add value to the client team; leading the onboarding and integration of new personnel to meet client needs, including attorneys and staff.
- Managing numerous requests that affect firm legal teams, client legal operations team, and corresponding success metrics, requiring deft management (time/resources).
- Manage duties and assist client leadership and legal teams in defining scope, goals, and deliverables that support the business needs for the firm and clients.
- Collaborate with project leads to implement project management frameworks in support of monitoring matter budgets and project volumes to empower matter owners to improve matter sustainability and enable firm leadership to track progress against and adherence to the stated scope of work.
- Integrate with client teams and be comfortable with legal concepts and terminology for workstream supported; collaborate with project leads to roll out process improvements and use change management techniques through specific attorney coaching and training sessions.
- Support project leads in creating, tracking, and reporting on the key performance indicators (KPIs) for each matter to track performance (budget and staffing requirements, billing, time keeping, conflicts, waivers, and compliance with other outside counsel guidelines).
- Design, implement, and manage time entry code sets to facilitate gathering more detailed information about the substantive legal work required for matters; and edit and oversee upkeep of client-facing matter management sites.
- Improving the efficiency and financial success of high-volume matters requiring a deep understanding of law firm economics, available levers for increasing profitability, and tools used to manage finances.
- Understand basic law firm economics and pricing, including profitability metrics, timekeeper rates, and matter types (e.g., alternative fee arrangements).
- Collaborate with project leads to understand the financial performance challenges of each workstream supported and impact of financial decisions on key metrics to create effective solutions.
- Support attorney leads and client teams in identifying inefficiencies and opportunities to optimize cost management and financial performance; support project leads in the Statement of Work (SOW) matter scoping, budgeting, and negotiation process.
- Monitor matter budgets, including costs and fees, and resource utilization regularly and report on status (internally and externally).
- Understanding how and when to communicate with clients to help build trust and strengthen the relationship; and develop formal and informal lines of communication to ensure a deep firm connection with clients.
- Serve as the primary point of contact for the firm relationship attorney and related clients to field questions and escalating necessary issues; work with lawyers and staff to ensure service level agreements, ad hoc project milestones, reporting requirements, and other client expectations are met; schedule, prepare for, and attend client business review meetings with attorneys.
Position Requirements:
- Must have experience effectively handling multiple projects simultaneously.
- High attention to detail and minimal supervision while working in a team-oriented, service focused environment to successfully navigate demanding situations in a calm, composed manner.
- Strong problem-solving skills and ability to pivot quickly and effectively in changing environments, with a focus on how we can provide a solution and not the reasons we cannot is required.
- Must have strong interpersonal and communication skills and be able to effectively communicate (verbal and written) with all levels of a professional services organization.
- Must be highly proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint) with the ability to learn new technologies quickly.
- Success utilizing Microsoft Power BI, Tableau, HighQ, Azure DevOps, and Microsoft SharePoint preferred.
Kent Daniels & Associates is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how labor is bought, sold and delivered to enable universal access to the American Dream.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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