IT Desktop Support Help Desk Analyst
Century City, CA | Direct Hire
environment preferred. Analyst will provide general hardware and software support to end users. Selected candidate will set up, install, and configure systems equipment, and audio and video equipment, teleconferences, web conferences and PowerPoint presentations; support approved applications, upgrades, end user hardware, peripheral devices and other technologies; and configure mobile devices. The IT Desktop Analyst will intake support requests, troubleshoot, and update tickets, and escalate as appropriate to System Engineers or other IT staff; maintain inventory records; and provide excellent customer service and follow through to ensure end-user satisfaction. The hours are 9:00 a.m. to 5:30 p.m. This is a non-exempt position.
Qualified IT Desktop Analyst will have an in-depth understanding of desktops, laptops, peripheral devices and configuration issues, and Windows operating systems. Excellent knowledge of and ability to support a variety of software including the Microsoft Office Suite is required, and legal specific software knowledge is desired. Familiarity with Active Directory and networking concepts and mobile devices including iPhones and iPads is preferred. Selected candidate must have the ability to independently learn new software applications and technologies quickly. Candidate must have the ability to listen and communicate clearly and effectively while maintaining good working
Kent Daniels and Associates is a legal staffing service specializing in the placement of temporary, temp-to-hire and full-time regular employees in law firms and corporate legal departments in Los Angeles, San Francisco, San Diego, and nationwide. We staff all positions in law firms and all three shifts - day, swing and graveyard. Kent Daniels was established in 1986, giving us 32 years of experience finding candidates legal jobs in law firms in the LA area.
Applicants will be considered in a manner consistent with federal, state, and local requirements as applicable.