IT Help Desk Technician

Los Angeles, CA 90071

Employment Type: Direct Hire Position Type: Tech Support Job Number: 24630 Rate DOE: $78,000 to $88,000

Job Description

Large law firm seeks an IT Technician with 2 years of law firm experience to provide Information Technology support to staff and attorneys across multiple offices with hundreds of users.  This position will provide concierge level help desk support for hardware and software, including audio visual and telephony.  The IT Tech will create users and grant access to network and systems;  act as first level support, troubleshooting computer and peripheral problems and finding solutions, and escalating issues as appropriate;  handle server room operations, backup and restores, and patches; assist with security infrastructure operations; and provide rotating on-call help desk support after hours, weekends, and holidays. 

The hours are 9:00 a.m. to 5:30 p.m.   

This is an onsite non-exempt position

Job Requirements

Proficiency with a MS Office 2010 and Windows 7 environment is required.  Experience with planning, and implementing disaster recovery is preferred. Firm uses CMS/Aderant, Active Directory, NetDocs, Relativity, Summation, Legal MacPac, and SalesForce CRM.  The Information Technology Technician must have outstanding customer service skills, and exceptional communication skills, with the ability to explain technology to users of varying levels of proficiency.

Additional Information

Kent Daniels and Associates is a legal staffing service specializing in the placement of temporary, temp-to-hire and full-time regular employees in law firms and corporate legal departments in Los Angeles, San Francisco, San Diego, and nationwide. We staff all positions in law firms and all three shifts - day, swing and graveyard. Kent Daniels was established in 1986, giving us 37 years of experience finding candidates legal jobs in law firms nationwide. Applicants will be considered in a manner consistent with federal, state, and local requirements as applicable. Salary ranges are provided in good faith at the time of posting and represent the compensation KDA/our clients are willing to pay for the advertised position. Exact compensation will be determined by a wide range of factors including but not limited to experience level, education/training, relevant skills and location.
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