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Kent Daniels and Associates, Inc.
http://www.kentdaniels.com
http://www.kentdaniels.com
USD
65000
75000
YEAR
true
Position: IT Support Specialist
Location: Los Angeles, CA (Remote after first month; onsite for training, and must go into LA office once quarterly)
Pay: $65,000 to $75,000annually
Experience: 1 year of IT support experience in a medium to large law firm (international firm preferred) to serve as first point of contact to work directly with attorneys, staff, professional managers, and firm directors. Role reports to Director of Helpdesk and Support Services.
Education: A bachelor’s degree or 2 years of IT support experience is required.
Type: Full-time; Direct Hire
Schedule:
Kent Daniels & Associates is seeking an IT Support Specialist to join our dynamic law firm client!
Job Description:
Position Requirements:
Kent Daniels & Associates is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how labor is bought, sold and delivered to enable universal access to the American Dream.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Position: IT Support Specialist
Location: Los Angeles, CA (Remote after first month; onsite for training, and must go into LA office once quarterly)
Pay: $65,000 to $75,000annually
Experience: 1 year of IT support experience in a medium to large law firm (international firm preferred) to serve as first point of contact to work directly with attorneys, staff, professional managers, and firm directors. Role reports to Director of Helpdesk and Support Services.
Education: A bachelor’s degree or 2 years of IT support experience is required.
Type: Full-time; Direct Hire
Schedule:
Kent Daniels & Associates is seeking an IT Support Specialist to join our dynamic law firm client!
Job Description:
Position Requirements:
Kent Daniels & Associates is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how labor is bought, sold and delivered to enable universal access to the American Dream.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
IT Support Specialist
865 South Figueroa Street 10th Floor , 22nd Floor Los Angeles, CA 90017 US
2025-01-10
2025-02-20
Employment Type:
Direct Hire
Position Type: Tech Support
Job Number: 25351
Rate DOE: $65,000 to $75,000
Job Description
Position: IT Support Specialist
Location: Los Angeles, CA (Remote after first month; onsite for training, and must go into LA office once quarterly)
Pay: $65,000 to $75,000annually
Experience: 1 year of IT support experience in a medium to large law firm (international firm preferred) to serve as first point of contact to work directly with attorneys, staff, professional managers, and firm directors. Role reports to Director of Helpdesk and Support Services.
Education: A bachelor’s degree or 2 years of IT support experience is required.
Type: Full-time; Direct Hire
Schedule:
- First week: Sunday – Wednesday, 3pm to 12am & Thursday 5pm to 12am
- Second week: Sunday – Wednesday, 3pm to 12am
Kent Daniels & Associates is seeking an IT Support Specialist to join our dynamic law firm client!
Job Description:
- Responsible for being the first reachable asset for IT support issues/requests.
- Be the frontline for telephone and email support of all the firm’s authorized technology and related services including troubleshooting and resolving technical issues.
- Resolve end-user calls presented by phone, email, or face-to-face interactions, including issues with applications, computer hardware, printers, mobile devices, telephones, and basic network access.
- Monitor incident queue dashboard and resolve all assigned IT incidents using ServiceNow ticketing system (workload average of 25 to 35 incidents a day).
- Escalate incidents to Level II or appropriate support teams.
- Maintain a 1:1 call-to-ticket ratio and knowledge share by creating or modifying knowledgebase entries.
- Will lend support to IT System Engineers and must be able to resolve Help Desk incidents and requests related to technology quickly, pleasantly and efficiently.
- Other duties include collaborating on application testing, firm-deployed images, and updating technical documentation.
- Working with IT team members on additional requests.
Position Requirements:
- Proficient in document management systems; legal template and numbering software; document comparison software; Timekeeping software; Adobe Acrobat Professional; and Microsoft Office (Excel, Outlook).
- Preferred candidate will have experience supporting maintenance activities in Active Directory, including creating and removing accounts.
- Administering distribution lists, mobile devices, and mailboxes within Microsoft Exchange Administrator console.
- Troubleshooting Microsoft Windows 10 including performance and connectivity; and installing, servicing, and supporting Dell computer hardware.
- Specialist will be customer service driven with excellent communication and organizational skills, including the ability to interact effectively with a diverse range of customers in a calm and professional manner at all times, particularly under deadlines.
- Ability to quickly learn new software applications and legal-specific software packages.
Kent Daniels & Associates is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how labor is bought, sold and delivered to enable universal access to the American Dream.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Job Requirements
Position: IT Support Specialist
Location: Los Angeles, CA (Remote after first month; onsite for training, and must go into LA office once quarterly)
Pay: $65,000 to $75,000annually
Experience: 1 year of IT support experience in a medium to large law firm (international firm preferred) to serve as first point of contact to work directly with attorneys, staff, professional managers, and firm directors. Role reports to Director of Helpdesk and Support Services.
Education: A bachelor’s degree or 2 years of IT support experience is required.
Type: Full-time; Direct Hire
Schedule:
- First week: Sunday – Wednesday, 3pm to 12am & Thursday 5pm to 12am
- Second week: Sunday – Wednesday, 3pm to 12am
Kent Daniels & Associates is seeking an IT Support Specialist to join our dynamic law firm client!
Job Description:
- Responsible for being the first reachable asset for IT support issues/requests.
- Be the frontline for telephone and email support of all the firm’s authorized technology and related services including troubleshooting and resolving technical issues.
- Resolve end-user calls presented by phone, email, or face-to-face interactions, including issues with applications, computer hardware, printers, mobile devices, telephones, and basic network access.
- Monitor incident queue dashboard and resolve all assigned IT incidents using ServiceNow ticketing system (workload average of 25 to 35 incidents a day).
- Escalate incidents to Level II or appropriate support teams.
- Maintain a 1:1 call-to-ticket ratio and knowledge share by creating or modifying knowledgebase entries.
- Will lend support to IT System Engineers and must be able to resolve Help Desk incidents and requests related to technology quickly, pleasantly and efficiently.
- Other duties include collaborating on application testing, firm-deployed images, and updating technical documentation.
- Working with IT team members on additional requests.
Position Requirements:
- Proficient in document management systems; legal template and numbering software; document comparison software; Timekeeping software; Adobe Acrobat Professional; and Microsoft Office (Excel, Outlook).
- Preferred candidate will have experience supporting maintenance activities in Active Directory, including creating and removing accounts.
- Administering distribution lists, mobile devices, and mailboxes within Microsoft Exchange Administrator console.
- Troubleshooting Microsoft Windows 10 including performance and connectivity; and installing, servicing, and supporting Dell computer hardware.
- Specialist will be customer service driven with excellent communication and organizational skills, including the ability to interact effectively with a diverse range of customers in a calm and professional manner at all times, particularly under deadlines.
- Ability to quickly learn new software applications and legal-specific software packages.
Kent Daniels & Associates is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how labor is bought, sold and delivered to enable universal access to the American Dream.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Additional Information
Kent Daniels and Associates is a legal staffing service specializing in the placement of temporary, temp-to-hire and full-time regular employees in law firms and corporate legal departments in Los Angeles, San Francisco, San Diego, and nationwide. We staff all positions in law firms and all three shifts - day, swing and graveyard. Kent Daniels was established in 1986, giving us 37 years of experience finding candidates legal jobs in law firms nationwide.
Applicants will be considered in a manner consistent with federal, state, and local requirements as applicable. Salary ranges are provided in good faith at the time of posting and represent the compensation KDA/our clients are willing to pay for the advertised position. Exact compensation will be determined by a wide range of factors including but not limited to experience level, education/training, relevant skills, business needs and location.
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