Senior Technology Analyst
San Francisco, CA
Law firm seeks a Senior Technology Analyst with 5 years of experience providing end user support in a legal environment. Selected candidate will provide expert level technology and application support knowledge, troubleshooting, and assistance to attorneys and staff by analyzing issues, capturing documentation and recording information in help desk database, and escalating service requests. The Senior Tech Analyst will also coordinate training, assist in testing upgrades and new technology, and support rollouts. Candidate will manage multiple and competing deadlines while providing excellent customer service with a professional demeanor. The hours are 9:00 a.m. to 5:30 p.m. This is an exempt position.
Salary range is $90,000 to $110,000
A college degree with substantial information systems coursework is preferred, but experience may be considered in lieu of educations. Microsoft Office Specialist Certifications are also preferred. Qualified candidate must have previous experience and advanced knowledge supporting hardware, software platforms, operating systems, Office Suite, wireless networking, Citrix, VPN, Internet research, and legal-specific software and applications. Experience with advanced troubleshooting of operating systems, iManage, and remote access is preferred. The Sr. Technology Analyst must have previous experience analyzing data flow of software applications in a network environment. Candidates with experience defining and implementing a software testing process in a lab environment, including reporting detailed results, are preferred. The Senior Technology Analyst will demonstrate advanced knowledge and support of current hardware and software platforms and operating system environments.
Kent Daniels and Associates is a legal staffing service specializing in the placement of temporary, temp-to-hire and full-time regular employees in law firms and corporate legal departments in Los Angeles, San Francisco, San Diego, and nationwide. We staff all positions in law firms and all three shifts - day, swing and graveyard. Kent Daniels was established in 1986, giving us 33 years of experience finding candidates legal jobs in law firms in the LA area.
Applicants will be considered in a manner consistent with federal, state, and local requirements as applicable.