Downtown Los Angeles, CA
Law firm seeks an IT Systems Analyst with one year of law firm experience to provide end-user support at the deskside and remotely. Selected candidate will support hardware and software systems nationwide at all firm branch offices, providing information technology analysis and help desk assistance via phone, email and onsite. The Systems Analyst will use incident management system to prioritize, document, escalate, and communicate status. Candidate will research and troubleshoot issues, and document procedures and processes related to assigned projects and identify appropriate solution, providing outstanding customer service to internal clients. The Tech Support Analyst will keep abreast of current and emerging applications and technology. The hours are 9:00 to 5:30 with availability for after-hours maintenance and on call rotations.
Position requires a bachelor's degree or comparable experience in a professional services environment. Qualified candidate will have expert level knowledge of remote desktop support and training; mobile devices; Windows 8.1 to 10, and Office 2013 to 365, and legal time management, document management, and litigation support applications. Certifications are desired. The Systems Analyst must be able to communicate effectively, remain professional in demanding situations, and be able to interact effectively with users of all levels of proficiency.
Kent Daniels and Associates is a legal staffing service specializing in the placement of temporary, temp-to-hire and full-time regular employees in law firms and corporate legal departments in Los Angeles, San Francisco, San Diego, and nationwide. We staff all positions in law firms and all three shifts - day, swing and graveyard. Kent Daniels was established in 1986, giving us 33 years of experience finding candidates legal jobs in law firms in the LA area.
Applicants will be considered in a manner consistent with federal, state, and local requirements as applicable.