Tech Support Specialist

Irvine, CA 92612

Employment Type: Direct Hire Position Type: Tech Support Job Number: 24711 Rate DOE: $65,000 to $85

Job Description

Law firm seeks a temporary Technical Support Specialist with 3 years of experience in a user facing support role, preferably in a law firm or professional services environment, to ensure efficient operation of equipment in firm offices.  Position will report to IT Training and Support Manager and will provide expedient, professional white glove service to firm employees; maintain and support workstation hardware and applications, VOIP phones, printers, video conference equipment, and mobile devices; log requests and support activities in ticketing system and ensure all special requests and deviations are documented; support the onboarding process ensuring new users are added to necessary systems and set up with appropriate hardware; and provide general support to the Information Technology team, including assisting with firmwide technology initiatives.

Hours are 8:30 a.m. to 5:00 p.m. with availability for on-call rotation after hours, weekends and holidays.

Position is onsite

Job Requirements

A high school diploma (or equivalent) is required; undergraduate degree or commensurate working experience is preferred.  Tech Support Specialist will have 3 years of working knowledge of MS Office and Windows 10; one year of experience troubleshooting application and Windows OS issues is preferred.  Must have working knowledge of Citrix, OWA, VPN, mobile device (Android and iPhone), video conference equipment, tracking/ticketing systems, and networks.  Understanding of Aderant, Kofax PDF, iManage, InterAction, VOIP phones, and macro software is strongly preferred.  Ability to lift and move 40 pounds is needed.  Candidates will be proactive, client service oriented, reliable and have strong communication skills.

Additional Information

Kent Daniels and Associates is a legal staffing service specializing in the placement of temporary, temp-to-hire and full-time regular employees in law firms and corporate legal departments in Los Angeles, San Francisco, San Diego, and nationwide. We staff all positions in law firms and all three shifts - day, swing and graveyard. Kent Daniels was established in 1986, giving us 37 years of experience finding candidates legal jobs in law firms nationwide. Applicants will be considered in a manner consistent with federal, state, and local requirements as applicable. Salary ranges are provided in good faith at the time of posting and represent the compensation KDA/our clients are willing to pay for the advertised position. Exact compensation will be determined by a wide range of factors including but not limited to experience level, education/training, relevant skills, business needs and location.
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