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Kent Daniels and Associates, Inc.
http://www.kentdaniels.com
http://www.kentdaniels.com
USD
75000
90000
YEAR
true
Position: User Success Analyst
Location: Downtown Los Angeles, CA (Onsite)
Pay: $75,000 to $90,000 annually
Experience: 2 years experience in a law firm or professional services environment to be responsible for answering, analyzing, and solving Level I Service Desk calls, and escalating unresolved issues while serving as a subject matter expert on firm technology applications/processes to quickly answer How-To software questions and eventually lead to training end-users.
Education: A high school diploma or equivalent is required; a college degree is preferred.
Type: Full-time; Direct Hire
Schedule: Day Shift, 10:30am to 7:00pm (Flexibility to work OT)
Kent Daniels & Associates is seeking a User Success Analyst to join our dynamic law firm client!
Job Description:
Service Desk
Evaluate Needs
Technology Liaison
Position Requirements:
Kent Daniels & Associates is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how labor is bought, sold and delivered to enable universal access to the American Dream.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Position: User Success Analyst
Location: Downtown Los Angeles, CA (Onsite)
Pay: $75,000 to $90,000 annually
Experience: 2 years experience in a law firm or professional services environment to be responsible for answering, analyzing, and solving Level I Service Desk calls, and escalating unresolved issues while serving as a subject matter expert on firm technology applications/processes to quickly answer How-To software questions and eventually lead to training end-users.
Education: A high school diploma or equivalent is required; a college degree is preferred.
Type: Full-time; Direct Hire
Schedule: Day Shift, 10:30am to 7:00pm (Flexibility to work OT)
Kent Daniels & Associates is seeking a User Success Analyst to join our dynamic law firm client!
Job Description:
Service Desk
Evaluate Needs
Technology Liaison
Position Requirements:
Kent Daniels & Associates is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how labor is bought, sold and delivered to enable universal access to the American Dream.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
User Success Analyst
865 South Figueroa Street, 28th Floor , 27th Floor Los Angeles, CA 90017 US
2025-04-02
2025-05-25
Employment Type:
Direct Hire
Position Type: Tech Support
Job Number: 25454
Rate DOE: $75,000 to $90,000
Job Description
Position: User Success Analyst
Location: Downtown Los Angeles, CA (Onsite)
Pay: $75,000 to $90,000 annually
Experience: 2 years experience in a law firm or professional services environment to be responsible for answering, analyzing, and solving Level I Service Desk calls, and escalating unresolved issues while serving as a subject matter expert on firm technology applications/processes to quickly answer How-To software questions and eventually lead to training end-users.
Education: A high school diploma or equivalent is required; a college degree is preferred.
Type: Full-time; Direct Hire
Schedule: Day Shift, 10:30am to 7:00pm (Flexibility to work OT)
Kent Daniels & Associates is seeking a User Success Analyst to join our dynamic law firm client!
Job Description:
Service Desk
- Analyzes and solves end-user questions and issues related to software and troubleshoots basic hardware issues.
- Creates, assigns, and tracks service tickets in the ticketing system to ensure timely completion.
- Proactively identifies and escalates major issues to management.
- Works closely with other team members to identify and suggest resolutions and improvements.
- Creates and maintains the Service Desk Knowledge Base.
- Assists in creating documentation for users, and customizes vendor documentation to meet Firm and departmental standards.
- Becomes a subject matter expert in specialized applications as needed or assigned on specific technology.
Evaluate Needs
- Constantly evaluates gaps in knowledge and determines the need for training.
- Collaborates with the Service Desk Team (Level I and Level II) to determine trends in support tickets and determine if there is a need for training as a result.
- Shadows users to gain 'real world' knowledge of how the users work in order to better train and support them.
- Recommends process improvements and changes as needed.
Technology Liaison
- Work with remote team members on tasks that require in-person team member assistance.
- Provide video conference meeting support to include setup/breakdown, testing of AV equipment.
- Configure iPhone/Android devices.
- Support servers during power outages, remote server reboot assistance.
Position Requirements:
- Must be proficient with Microsoft Office and Adobe Acrobat.
- Problem-solving and analysis skills, ability to adapt quickly under pressure, and exceptional interpersonal skills with the ability to learn new applications/technologies are desired.
- Must have the ability to listen, understand/present technical and non-technical information to customers, peers, and/or management.
Kent Daniels & Associates is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how labor is bought, sold and delivered to enable universal access to the American Dream.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Job Requirements
Position: User Success Analyst
Location: Downtown Los Angeles, CA (Onsite)
Pay: $75,000 to $90,000 annually
Experience: 2 years experience in a law firm or professional services environment to be responsible for answering, analyzing, and solving Level I Service Desk calls, and escalating unresolved issues while serving as a subject matter expert on firm technology applications/processes to quickly answer How-To software questions and eventually lead to training end-users.
Education: A high school diploma or equivalent is required; a college degree is preferred.
Type: Full-time; Direct Hire
Schedule: Day Shift, 10:30am to 7:00pm (Flexibility to work OT)
Kent Daniels & Associates is seeking a User Success Analyst to join our dynamic law firm client!
Job Description:
Service Desk
- Analyzes and solves end-user questions and issues related to software and troubleshoots basic hardware issues.
- Creates, assigns, and tracks service tickets in the ticketing system to ensure timely completion.
- Proactively identifies and escalates major issues to management.
- Works closely with other team members to identify and suggest resolutions and improvements.
- Creates and maintains the Service Desk Knowledge Base.
- Assists in creating documentation for users, and customizes vendor documentation to meet Firm and departmental standards.
- Becomes a subject matter expert in specialized applications as needed or assigned on specific technology.
Evaluate Needs
- Constantly evaluates gaps in knowledge and determines the need for training.
- Collaborates with the Service Desk Team (Level I and Level II) to determine trends in support tickets and determine if there is a need for training as a result.
- Shadows users to gain 'real world' knowledge of how the users work in order to better train and support them.
- Recommends process improvements and changes as needed.
Technology Liaison
- Work with remote team members on tasks that require in-person team member assistance.
- Provide video conference meeting support to include setup/breakdown, testing of AV equipment.
- Configure iPhone/Android devices.
- Support servers during power outages, remote server reboot assistance.
Position Requirements:
- Must be proficient with Microsoft Office and Adobe Acrobat.
- Problem-solving and analysis skills, ability to adapt quickly under pressure, and exceptional interpersonal skills with the ability to learn new applications/technologies are desired.
- Must have the ability to listen, understand/present technical and non-technical information to customers, peers, and/or management.
Kent Daniels & Associates is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how labor is bought, sold and delivered to enable universal access to the American Dream.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Additional Information
Kent Daniels and Associates is a legal staffing service specializing in the placement of temporary, temp-to-hire and full-time regular employees in law firms and corporate legal departments in Los Angeles, San Francisco, San Diego, and nationwide. We staff all positions in law firms and all three shifts - day, swing and graveyard. Kent Daniels was established in 1986, giving us 37 years of experience finding candidates legal jobs in law firms nationwide.
Applicants will be considered in a manner consistent with federal, state, and local requirements as applicable. Salary ranges are provided in good faith at the time of posting and represent the compensation KDA/our clients are willing to pay for the advertised position. Exact compensation will be determined by a wide range of factors including but not limited to experience level, education/training, relevant skills, business needs and location.
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