User Support Analyst II

San Francisco, CA

Employment Type: Direct Hire Position Type: Technical Support/Help Desk Job Number: 22976 Pay Rate: Up to $88,000

San Francisco law firm seeks a User Support Analyst II to provide concierge-level end user support as part of the help desk call rotation firmwide. Selected candidate will provide technical support for computers, telephones, and mobile devices, monitoring help desk tickets in the tracking system and providing prompt resolution of problems.  The Senior Help Desk Analyst will evaluate and report trends in system errors, software/hardware malfunctions, and end user feedback on solutions; work collaboratively to research and resolve hardware and software concerns with internal team or outside vendors; develop and maintain strong working knowledge of firm-supported technologies and software, and industry-specific new solutions; and monitor inventory of firm equipment and software. 

The qualified User Support Analyst II must be familiar with conference room A/V equipment and software; software patching; network equipment; patch network jacks; and tracing cables; and knowledge to provide Smart Hands assistance to engineering team.  Selected candidate must have flexibility to provide occasional support on-site at trial locations, and flexibility with hours to assist trial teams, including equipment transport, set-up, and technical coordination of temporary offices; and provide on-call or after hours support as part of a regular rotating schedule.  The hours are 9:00 a.m. to 5:30 p.m. with flexibility needed.  This is a non-exempt position.

Kent Daniels and Associates is a legal staffing service specializing in the placement of temporary, temp-to-hire and full-time regular employees in law firms and corporate legal departments in Los Angeles, San Francisco, San Diego, and nationwide. We staff all positions in law firms and all three shifts - day, swing and graveyard. Kent Daniels was established in 1986, giving us 32 years of experience finding candidates legal jobs in law firms in the LA area.

Applicants will be considered in a manner consistent with federal, state, and local requirements as applicable.

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